Refund & Cancellation Policy

What this policy covers

This policy applies only to fees you pay Folio for platform plans (Starter, Creator Pro, Studio, and any successor plans). It does not apply to money you charge your own clients.

Free Starter plan

The Starter plan has no platform subscription fee. There is nothing to refund. You can stop using the page or delete it from the dashboard at any time.

Paid plans and promotional periods

Promotional periods (including introductory months at ₹0) are not charged until the promo ends, as shown at signup and in billing. After a paid period starts, you may cancel renewal at any time; access continues until the end of the current period unless we state otherwise in the dashboard.

• Cancel anytime from the billing screen for that page.
• Cancellation stops the next renewal; it does not usually reverse the current period.
• If a charge was made in error (duplicate, wrong plan, or we failed to provision the feature), email us within 14 days and we will refund that charge.

Creator appointments are not refunded by Folio

Folio does not collect deposits or service fees for facials, shoots, salon visits, or other creator work. Ask the business you booked — their Booking Policy is linked from their storefront footer.

How to request a subscription refund

Email support@aurnira.com from the account email, include the page slug and the charge date. We respond on business days.